Return policy

Return Period:

Our return policy covers a timeframe of 14 days from your date of purchase. If more than 14 days have passed since your purchase, we, unfortunately, cannot facilitate a refund or exchange.

Eligibility Criteria:
To be eligible for return, the item must be unused and in clear heat-sealed film. Perishable items such as snus, tobacco, nicotine-free snus and Swedish candy are not eligible for returns. We do not accept returns on intimate or hygiene products, hazardous materials, or flammable liquids or gases.

Documentation Requirement:

To process your return, we need a receipt or proof of purchase. Please avoid sending your purchase back directly to the manufacturer.

Partial refunds may be considered in specific cases, such as:

Items not in their original condition, damaged, or missing parts for reasons unrelated to our error.

Items returned more than 14 days after delivery.

Upon receiving and inspecting your returned item, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed, and the credit will be applied to your credit card or the original payment method within a specified timeframe.

Refunds are applicable only to regularly priced items; unfortunately, sale items cannot be refunded.

You are responsible for the shipping costs associated with returning your item. These costs are non-refundable. In the case of a refund, the return shipping cost will be deducted from your refund.

The time it takes for an exchanged product to reach you may vary based on your location.

For items exceeding $80 in value, we recommend using a trackable shipping service or obtaining shipping insurance. This ensures a secure and traceable return process, as we cannot guarantee the receipt of your returned item.